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CLAIMS MADE EASY

Report the incident to your broker immediately.
You will be requested to provide us with documentation to substantiate the quantum of your claim. Where necessary, Ibiliti will appoint adjustors, investigators etc.

BUS ACCIDENT AND THEFT / HIJACK

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

At the scene you may contact the Emergency Road Assist / Medical Services on 0861 555 477 to arrange for roadside / medical assistance and your vehicle will be towed to the nearest repairer.

Once we have received notification of your claim, you will be requested by your broker to complete a claim form and submit required documentation.

You must report any loss or damage to the Police within 24 hours. Where necessary, our Claims department will appoint a motor assessor/ investigator / loss adjuster.

FOR INCIDENTS OF THEFT / HIJACK

You may contact any of the following numbers to report the incident 083 778 8560, 083 778 8563 or 011 968 9942

WINDSCREEN / GLASS

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Once we have received notification of your claim, you will be requested to complete a windscreen / glass claim form and submit it together with a repair quotation.

All claims must be reported immediately.

MOTOR ACCIDENT AND THEFT / HIJACK

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

At the scene of an accident, you can press your Sensibiliti panic number (if taken up on your policy) and the call centre will contact you or alternatively you may dial 0861 788 883 to arrange for roadside assistance and your vehicle will be towed to the nearest repairer.

Once we have received notification of your claim, you will be requested by your broker to complete a claim form and submit required documentation.

You must report any loss or damage to the Police within 24 hours. Where necessary, our Claims department will appoint a motor assessor/ investigator / loss adjuster.

FOR INCIDENTS OF THEFT / HIJACK

You may contact any of the following numbers to report the incident 083 778 8560, 083 778 8563 or 011 968 9942

WINDSCREEN / GLASS

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Once we have received notification of your claim, you will be requested to complete a windscreen / glass claim form and submit together with a repair quotation.

All claims must be reported immediately.

MOTOR ACCIDENT AND THEFT / HIJACK

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

At the scene of an accident, you can press your Sensibiliti panic number (if taken up on your policy) and the call centre will contact you or alternatively you may dial 0861 788 883 to arrange for roadside assistance and your vehicle will be towed to the nearest repairer.

Once we have received notification of your claim, you will be requested by your broker to complete a claim form and submit required documentation.

You must report any loss or damage to the Police within 24 hours. Where necessary, our Claims department will appoint a motor assessor/ investigator / loss adjuster.

FOR INCIDENTS OF THEFT / HIJACK

You may contact any of the following numbers to report the incident 083 778 8560, 083 778 8563 or 011 968 9942

WINDSCREEN / GLASS

Should you wish to report your claim telephonically, you can dial 010 590 5511 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Once we have received notification of your claim, you will be requested to complete a windscreen / glass claim form and submit together with a repair quotation.

All claims must be reported immediately.

NON – MOTOR (ANY OTHER CLAIMS)

You have to report the event to your broker immediately or alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it..

You must report any theft or malicious damage to the Police within 24 hours. In the event of a burglary claim, the alarm activation report from your service provider must be submitted.

Where necessary, adjusters or investigators will be appointed.

EXCESS COVER

You have to report the event to your broker immediately or alternatively email This email address is being protected from spambots. You need JavaScript enabled to view it..

The Excess Policy follows the Underlying Insurer's Policy. When the Underlying Insurer has agreed to settle your claim, you will be entitled to claim a portion of your excess back from us if you have taken up an excess cover policy.

REPORT A CLAIM

When the unexpected happens and you need to submit a claim under your insurance policy, the last thing you need to worry about is complications. Ibiliti Underwriting Managers have made the process as seamless as possible.

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